Kajal Srivastava


Communication skills are most sought after by the business world and are considered to be vital for personal and professional growth. There have been many researches on the importance of communication skills and how they act as catalysts in getting a job or a dream job. Furthermore, employers, institutes and universities also emphasise that an individual apt at communication skills is more likely to get a job in comparison to one who is not. This study is meant to decipher the communication skills of management trainees at the time of joining the institute through a self-appraisal questionnaire. The research design employed was Descriptive Cross-Sectional. 125 students were chosen from five management institutes in Lucknow(India) by employing non-random Convenience Sampling. Findings indicated that there is an overall fear of public speaking,respondents fall short of words while writing in Englishand need to be encouraged to read more English magazines and novels.Conclusively, a curriculum may be designed wherein the faculty, along with inputs of the students can build a framework with a view to maximising public speaking activities, and other activities may focus upon reading and writing. Moreover, peer-feedback is recommended to enhance reflective learning.

Keywords:management students, active listening skills, oral communication skills, communication building strategies, public speaking

Full Text:



Bass, B. M. (1990). Handbook of leadership(3rd ed.). New York: Bass & Stogdill’s Press.

Brun, J. P. (2010). Missing pieces: 7 ways to improve employee well-being and organizational effectiveness. New York, NY: Palgrave Macmillan.

McCroskey, J. C., & McCroskey, L. L.(1988).Self‐report as an approach to measuring communication competence.Communication Research Reports, 5(2), 108-113.

Kanter, R. M. (1983). The change masters.New York: Simon & Schuster.

Lutgen-Sandvik, P. (2010).Destructive organizational communication: Processes, consequences, and constructive ways of organizing.New York, NY: Routledge.

Bambacas, M., & Patrickson, M. (2008).Interpersonal communication skills that enhance organisational commitment.Journal of Communication Management, 12(1), 51-72.

Mezirow, J. (1990). Fostering critical reflection in adulthood. San Francisco: Jossey-Bass.

Sanchez, S., & Hynes, G.E. (2001).Effectiveness of traditional delivery versus online delivery for a managerial communication course. Presented at a Symposium: Assessing the Quality of Online Instruction, Naval Postgraduate School, Monterey, CA.

Schon, D. A. (1991). The reflexive turn: Case studies in and on educational practice. New York:Teachers’ College.

Masri, S. (1997). Media dan komunikasi dalam bahasa Melayu. Malaysia: FajarBakti.

Weldey, T. G., & Icenogle, M. L. (2016). A managerial perspective: Oral communication competency is most important for business students in the workplace.International Journal of Business Communication, 34(1), 67 – 80.

Yate, M. (2009). Hiring the best: A manager’s guide to effective interviewing and recruiting. Cincinnati, OH: F & W Media.



  • There are currently no refbacks.

Copyright (c) 2018 English Review: Journal of English Education